Your order goes through several stages before reaching you. Here's all the information about deadlines, conditions and what happens if something goes wrong along the way.
1. When will my order be processed?
We process orders Monday through Friday. Orders are processed within 24-48 business hours from the order date, reach the shipping point in 1-6 days, and are then shipped within 8-10 business days. We don't ship on weekends.
In total, the whole process takes between 1 and 20 days from when the order was processed. Usually it's around 12-15 days.
2. Shipping conditions
- Free shipping on orders over €80.
- Optional extra protection: +€14.90 to protect the product during transport. Without this option, we're not responsible for external damage the product may suffer.
- Order cutoff time: 2:00 PM. Orders placed after that time enter processing the next business day.
When your order ships, you'll receive a confirmation email. We monitor delivery and may contact you if any issue arises, so please provide a valid phone number and email when completing your purchase.
3. Delivery time and day
Carriers work Monday through Friday. No deliveries are made on Saturdays, Sundays or holidays. Estimated dates take into account national and local holidays at the origin, but not local or regional holidays at the destination.
We can't guarantee an exact delivery time, but the order is generally delivered within 1 month (maximum) from processing. If the carrier can't locate you, a second delivery attempt will be scheduled. If that also fails, you'll need to pick up the order at the carrier's facility.
4. Undelivered orders
If an order is shipped and can't be delivered due to reasons attributable to the customer (for example, an incorrect address or repeated failed delivery attempts), the amount paid won't be refunded. New shipping costs will apply to resend the merchandise.
5. Shipping method
- Standard shipping: in a cardboard box.
- Shipping with additional cost: heavier, more protective security box, recommended for more delicate orders or more exclusive pieces.
Any questions about your shipment?
Write to us at info@nakamaland.com with your order number and we'll help you out.